Research shows that CEOs from high-growth companies rank customer referrals as a top strategy for marketing and sales. Here’s how to build a referral program based on talent, training and technology.
While the staff at a food chain were fast asleep, a man became an internet sensation by cooking his own meal, and the company was forced to respond.
Bad customer service almost always comes down to the same common problems.
Growth needs to be a part of your success plan. Learn how to get new customers with competitive marketing strategy.
Great customer service happens when everyone from the CEO to product development, the sales team and customer service reps understand their purpose in the business.
Today’s top leaders understand the importance of providing a good customer service experience. Learn how these leaders use customer service to grow their business.
There is an overflow of customer feedback available for every type of business, content, or product out there. And technology is helping us make sense of it all. Here’s how:
Research shows providing great customer service is as rewarding for customers as it is for your bottom line.
Your customers will always be more persuasive than you. Here’s how to make the most of their praise.
Where customers are concerned, there are a few key things you absolutely need to know.