Perception and politics often hide a painful business reality.
Your mind may boggle.
Learn about how to handle a social media crisis from big brands like GM, Chipotle and Delta.
A COMPUTER system outage grounded all Delta flights worldwide on Monday morning, leaving hundreds of thousands of passengers stranded. Planes have since started taking off again, but not before wreaking havoc on travel plans around the globe. The world’s third-largest airline blamed a power failure in its home city of Atlanta, Georgia, for the problems. […]